We are torn that things didn’t work out, but we totally understand, it’s not you it’s us. Good news is, we are happy to take back any regular priced, unworn, and undamaged items in its original packaging. All sale, worn, and damaged items are FINAL SALE.
If your items qualify for a return:
Please apply for a return by emailing our Customer Support team OR submitting a return form here. You have 14 days from the day you receive your package to submit your return form and send out the package. We are not able to offer a refund or exchange if this deadline is passed.
Your refund will be processed when we receive your package, please allow 3-5 business days for the refund to be processed back to your method of payment.
Please double check your bank account and contact your credit card company. Sometimes it takes a few days for a refund to be processed back to your account. Contact your bank to inquire about the pending refund. If you’ve done all of this and still have not received your refund yet, please email our Customer Support team.
We are sorry that you’ve received an item that is not in its best condition possible. If the item is defective due to a manufacturing error on our part or if you’ve received the wrong item(s), we’d be happy to resolve that for you. Please contact our Customer Support team with:
- Your name
- Order number
- Detailed, clear image(s) of the wrong/defective item
- Description of the fault/defect
Returning a Shipment
We do not cover the cost of shipping nor do we provide a shipping label for returned packages. Shipping costs are non-refundable. If you are returning a package over $100, please consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for a lost returned package.
More details regarding our refund process can be found here.