FAQ

support@shopsienne.com

Average response time: 12 hrs

Shipping & Delivery

How can I make changes to my order?
When can I expect my order to be shipped?
What shipping carriers do you use?
Where do you ship?
Tracking shows delivered, but I don’t have my package.

Returns & Exchanges

How can I make a return?
Can I return a single item from a bundle?
Can I exchange a product?
When can I expect my refund?
Can I return a gift?
My item is damaged or incorrect, what should I do?

General Questions

Where are you located?
How should I take care of my jewelry?
Do you offer gift wrapping?
How can I contact you?
The item I want to order is out of stock, when will it be back in stock?
I forgot to add a promo code, what should I do?

New Arrivals Are Here.
Free Worldwide Shipping For Orders Over $70. 

Summer 2019 Collection

Free standard shipping

easy returns

Secure Payment

Summer Sale Is On

$20 off for every hundred dollar spent. free worldwide shipping over $70.