Please contact our customer service (support@shopsienne.com) within 30 minutes after you placed your order. We make any change once your order is shipped.
First, log into My Account. Select items that you want to return and request a return. If you don’t have an account, please contact our customer service (support@shopsienne.com) with your order number for assistance.
Yes, you can either choose to return a single item from a bundle or return the entire order. If you returned items separately, any discount associated with the bundle will be deducted.
Unfortunately, we do not offer direct exchanges. If you really wish to exchange one item, you can request a return for this order and then place a new one.
It takes us 3 to 5 days to process refund. We will send you a notification when the refund is completed on our side. Usually, the transaction process takes another 3 to 5 days depending on the credit card company.
Please contact our customer service (support@shopsienne.com) with the photo of damaged or incorrect items, and with your order number. After the support team verified your claim, we will send you a replacement for free.
Please keep your jewelry away from sunlight, chemicals, sharp blows, heat and cold. Always remember to store your jewelry in a soft lined box (comes with your order) or pouch with an anti-tarnish strip after you take it off.
We replenish most of our products to the stock at the end of each month. If the item you want is not back in stock at the end of the month, feel free to contact our customer service (support@shopsienne.com) for further information.
Please contact our customer service (support@shopsienne.com) with your order number. Please note that we can only do price adjustment within 14 days after your package is shipped.
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